Consumer complaints complaints last year was a record seven hot car

 Reporter learned from the China Consumer Association: Consumers Association organized in 2010 at all levels handled 666,000 consumer complaints, up 4.6% over the previous year; economic losses to consumers 675 million, an increase of 6.2%.

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2010 showed seven of the Consumer Complaint Hot:

First, health-care product advertising exaggeration. In 2010, health-care products rose 25.2% year on year volume of complaints.

Second, the car complaint record. In 2010, the National Consumers Association organized a total of 14,000 complaints received vehicles, an increase of 51.1%, a record high. Complaints in the car, because automobile quality problems accounted for 55.5% of complaints.

III, notebook computer failures and more. In 2010, computer products rose 29.8% year on year volume of complaints. Many manufacturers have three packs of free interpretation of the provisions of the State, to avoid corporate responsibility.

four complaints from fast-growing small kitchen appliances. 2010, kitchen appliances and related equipment increased by 48.7% of complaints. Work reflects the difference between consumer products, materials, life is short, safe deposit relatively high risks and other issues.

five prominent tourist breach of contract issues. In 2010, tourism increased by 38.5% the volume of complaints.

sixth, flight delays difficult to resolve. In 2010, the volume of complaints of air transport services increased by 89.3% year on year, ranking the first increase in complaints.

seven large increase in Internet service complaints. In 2010, the Internet service complaints increased by 68.7% year on year, ranking second increase in complaints. (Xinhua Du Haitao)

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